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Order Processing & Logistic Specialist

Simplifying diagnostics. Improving global health. Located in Poway, CTK Biotech develops and manufactures innovative immunodiagnostic tools and point of care diagnostic test kits for the IVD community worldwide.



The ideal candidate will be responsible for the efficient and accurate processing of customer orders and operations logistics.

  • Receive customer orders and ensure all necessary information is complete and accurate
  • Verify and enter customer orders into the order management system (Sage)
  • Review orders for any special instructions or requirements and communicate with customers as needed
  • Coordinate with other departments (domestic and international) to ensure timely and accurate order fulfillment
  • Monitor the status of all orders and update customers as necessary
  • Resolve any order-related issues or customer complaints in a timely and detail-oriented manner
  • Generate invoices and shipping documents
  • Maintain accurate and organized records of all order transactions
  • Facilitate the shipping of products from one destination to another
  • Facilitate customs brokerage interaction and documentation requirement
  • Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay
  • Receives products and coordinates delivery
  • Responsible for high-quality standards throughout the order process
  • Manages activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met
  • Continually reviews freight costs and transportation rates to keep costs down where possible
  • Streamlines shipping and transportation processes Requirements Order Entry, Purchase Orders, Order Fulfillment, domestic and International Shipping
  • This position will be 100% on-site
  • 2-3 years of customer service, logistics, and purchasing experience required.
  • 1-2 years of experience with Sage or a similar system for order processing is required.
  • Experience in international shipping and logistics is a major plus
  • Fluency in Mandarin is a major plus
  • Interest in supporting improved global health.
  • Appreciation of high-quality standards and following processes and procedures specific to company requirements vary depending on the country products are shipped.

Please send your resume to Leona: levaristo@ctkbiotech.com

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